Public roadmap
What’s live, what we’re building, where we’re headed.
Pitlane runs alongside your shop management software today. The plan is to make that software optional. This page is the actual list. No marketing slides, just what’s in production, what’s in progress, and what we’ll build next.
Updated regularly. Last revised June 2026.
Live today
Run alongside your shop management
CRM, automation, reviews, payments, AI, and native repair-order writing with per-line tech, time, mid-job authorization, and inline payment. In production for paying shops, not a roadmap promise.
Vehicle-aware CRM
VIN, full service history, mileage tracking, vehicle-per-contact relationships. Built for shops, not B2B sales pipelines.
Two-way SMS inbox
Dedicated A2P 10DLC number for your shop, registered for you. Customers see your shop name on every text. STOP / HELP handled automatically.
Digital vehicle inspections
Tech-friendly mobile DVI flow with photo capture, customer approval links, and inline upsell tracking.
Estimates → invoices → Stripe payments
Full estimate-to-paid pipeline. Customers tap a link, pay with a card, money lands in your Stripe. Pitlane takes 0% on payments.
Repair-order writing
Native RO writing with per-line tech assignment, clock-in/out time tracking, parts cost and margin per line, and AI-suggested lines from the customer's concern.
Mid-job SMS authorization
Tech finds extra work mid-job, adds a line, fires a text. Customer authorizes or declines each line and signs with a finger. No phone tag, audit trail on the RO.
Take payment on the RO
Cash, check, card-in-shop, or text-to-pay. Same page you closed the job on. Receipts send from your shop's name. Money lands in your Stripe.
Tech bay + shop floor board
Techs get a phone-first bay: one-tap clock that moves the job status, parts requests, photos. Writers get the floor board: Waiting, In bay, Ready, with unpaid cars flagged until the money lands.
Win-back sequences
Auto-trigger 90 / 120 / 180-day no-visit follow-ups across SMS and email. Stops the slow churn that kills repeat revenue.
Automated review requests
Star-gated to Google: 4–5 stars route to your Google review URL, 1–3 to private feedback. Drops the no-show review rate to almost nothing.
PitCrew AI
Daily morning briefing, AI-drafted replies, declined-services recovery, review responses. Generative across email + SMS, scoped to your shop's voice.
Email marketing campaigns
Targeted blasts with merge variables, scheduled sends, recipient-level delivery state. SMS campaigns on Growth+.
Customer portal
Public, per-customer page for online estimate approvals, invoice payments, and service history. No login required.
One-import migration
Export from Mitchell1, Tekmetric, or Shopware and land a fully populated Pitlane org in minutes. Auto-detects the source format, safe to re-run.
Security a shop never has to think about
Two-factor sign-in, encryption at rest and in transit, row-level per-shop data isolation, AI that isn't trained on your data, and export-or-delete from Settings. SOC 2-aligned.
Committed next
Close the gap on parts, labor, and reporting
RO writing is live. These integrations are committed and partner-gated. They make Pitlane a clean single-vendor decision instead of a stack add-on.
Inventory tracking
Bin counts, reorder points, and on-hand parts on every estimate line. No parts-inventory module yet. This is the next surface we build.
CarFax Service Network reporting
Automatically report every completed repair to CarFax. Service shows up on customer vehicle history and drives new car shoppers to your shop via CarFax Listings. Committed, partner-gated, not in active build yet.
Parts ordering (PartsTech via OEC)
Order OEM and aftermarket parts from the major distributors directly inside an estimate, with real-time pricing and availability. Committed via PartsTech (through OEC), scale-gated, not in active build yet.
OEM labor times by VIN
Certified labor times and repair procedures. Stop guessing labor hours; quote against the same database the dealer service writers use. Committed, weighing industry-standard labor guides as the source.
QuickBooks Online sync
Two-way sync of customers, invoices, and payments. End the monthly export-CSV-and-pray dance.
Telematics integrations
Bolt On Technology, TechMan, and similar. Pull DTC codes, mileage, and fault reports straight into the customer record for fleet shops. Further out on the roadmap.
Where we're headed
Replace your shop management entirely
The end state: one product, one tab, AI-assisted, priced for shops that don't want to pay $400/mo for software written in 2003. We get there by absorbing the parts of shop management that aren't already Pitlane.
AI-assisted quoting
Describe the symptom, get a draft estimate with OEM labor times and live parts pricing pulled in. The advisor edits; the AI types.
Native mobile app (iOS + Android)
Field-ready phone app: snap photos for DVI on the bay, push notifications for fresh SMS + auth responses, offline-friendly inspections, customer lookup on the floor. Web stays desktop-primary; the app takes the shop-floor surfaces.
Smart scheduling + dispatch
Bay loading that respects tech skill, parts ETA, and customer urgency. No more hand-shuffled magnet boards.
Multi-shop / franchise rollups
Shared customer data across locations, location-level reporting, brand-wide review dashboards. For shops growing past one bay block.
AI voice agent
Pick up the after-hours phone, book the appointment, log it as an inbound contact. Trained on your actual shop's voice.
Marketplace + add-ons
Third-party developers can ship integrations on top of Pitlane the same way Slack opened up. Shops customize without forking.
What we’re working on
The three places Pitlane is weakest today.
We’d rather call these out plainly than have you find them on day 30 of a trial. Here’s where we fall short of a full shop management system right now. And the concrete work we have in motion to close each one.
Today’s gap
OEM labor time database
Pitlane doesn’t yet ship industry-standard labor times. You quote from your own labor matrix or your existing SMS, which is fine if you have one and a real friction if you don’t.
OEM labor times are committed on the roadmap. We’re evaluating industry-standard labor guides as the source. Once it ships, you describe the symptom or pick a job code and Pitlane returns the OEM-certified labor hours by VIN. Same data the dealer service writers quote from.
Today’s gap
Live parts pricing inside estimates
Today, parts pricing on an estimate is whatever the advisor types in. No live distributor pricing, no inventory check, no one-tap order.
Live parts pricing is committed via PartsTech (through OEC), partner-gated by scale. When it lands: search distributor catalogs inline on the estimate, see real-time price + availability, and place the order in the same flow.
Today’s gap
CarFax Service Network reporting
Completed repairs aren’t auto-reported to CarFax yet, which means your shop doesn’t show up in CarFax’s vehicle history listings the way Mitchell1 shops do.
CarFax Service Network reporting is committed on the roadmap, partner-gated. Once it ships, every completed RO posts to CarFax automatically, so your service history shows up on the customer’s CarFax report and in CarFax’s own shop discovery surface.
Run Pitlane alongside today. Watch the gap close.
Every shop on Pitlane today is using a product that’s actively getting better. Start the trial, see what’s already there, and decide if the trajectory is worth riding.