Public roadmap
What’s live, what we’re building, where we’re headed.
Pitlane runs alongside your shop management software today. The plan is to make that software optional. This page is the actual list — no marketing slides, just what’s in production, what’s in progress, and what we’ll build next.
Updated regularly. Last revised May 2026.
Live today
Run alongside your shop management
Pitlane already ships every customer-facing thing your shop management software does poorly — CRM, automation, payments, AI. In production for paying shops, not a roadmap promise.
Vehicle-aware CRM
VIN, full service history, mileage tracking, vehicle-per-contact relationships. Built for shops, not B2B sales pipelines.
Two-way SMS inbox
Dedicated A2P 10DLC number for your shop, registered for you. Customers see your shop name on every text. STOP / HELP handled automatically.
Digital vehicle inspections
Tech-friendly mobile DVI flow with photo capture, customer approval links, and inline upsell tracking.
Estimates → invoices → Stripe payments
Full estimate-to-paid pipeline. Customers tap a link, pay with a card, money lands in your Stripe — Pitlane takes 0% on payments.
Win-back sequences
Auto-trigger 90 / 120 / 180-day no-visit follow-ups across SMS and email. Stops the slow churn that kills repeat revenue.
Automated review requests
Star-gated to Google: 4–5 stars route to your Google review URL, 1–3 to private feedback. Drops the no-show review rate to almost nothing.
PitCrew AI
Daily morning briefing, AI-drafted replies, declined-services recovery, review responses. Generative across email + SMS, scoped to your shop's voice.
Email marketing campaigns
Targeted blasts with merge variables, scheduled sends, recipient-level delivery state. SMS campaigns on Growth+.
Customer portal
Public, per-customer page for online estimate approvals, invoice payments, and service history. No login required.
Building now
Close the gap on parts, labor, and reporting
These are the integrations that, once shipped, leave only one reason to keep paying for a separate shop management system — repair-order writing — which is what comes after.
PartsTech parts ordering
Order OEM and aftermarket parts from NAPA, WorldPac, AutoZone Pro, and 100+ distributors directly inside an estimate. Real-time pricing and availability.
CarFax Service Network reporting
Automatically report every completed repair to CarFax. Service shows up on customer vehicle history and drives new car shoppers to your shop via CarFax Listings.
MOTOR / Mitchell1 labor times
OEM-certified labor times and repair procedures by VIN. Stop guessing labor hours; quote against the same database the dealer service writers use.
QuickBooks Online sync
Two-way sync of customers, invoices, and payments. End the monthly export-CSV-and-pray dance.
Telematics integrations
Bolt On Technology, TechMan, and similar — pull DTC codes, mileage, and fault reports straight into the customer record for fleet shops.
Inventory tracking
Bin counts, reorder points, and barcode scan-in for shops that keep parts on hand instead of just-in-time-ordering.
Where we're headed
Replace your shop management entirely
The end state: one product, one tab, AI-assisted, priced for shops that don't want to pay $400/mo for software written in 2003. We get there by absorbing the parts of shop management that aren't already Pitlane.
Native repair-order writing
RO creation, labor lines, parts allocation, invoice generation — all native, all AI-assisted. The reason most shops still pay Mitchell1 today.
AI-assisted quoting
Describe the symptom, get a draft estimate with labor times pulled from MOTOR and parts pulled from PartsTech. The advisor edits; the AI types.
Smart scheduling + dispatch
Bay loading that respects tech skill, parts ETA, and customer urgency. No more hand-shuffled magnet boards.
Multi-shop / franchise rollups
Shared customer data across locations, location-level reporting, brand-wide review dashboards. For shops growing past one bay block.
AI voice agent
Pick up the after-hours phone, book the appointment, log it as an inbound contact. Trained on your actual shop's voice.
Marketplace + add-ons
Third-party developers can ship integrations on top of Pitlane the same way Slack opened up. Shops customize without forking.
What we’re working on
The four places Pitlane is weakest today.
We’d rather call these out plainly than have you find them on day 30 of a trial. Here’s where we fall short of a full shop management system right now — and the concrete work we have in motion to close each one.
Today’s gap
Repair-order writing
If your team writes RO line items, allocates labor by tech, and prints work orders for the bay, you still need Mitchell1 / Tekmetric / Shopware for that today. Pitlane stops at the estimate.
Native repair-order writing is the next major build after the parts and labor integrations land. The plan: take everything Pitlane already does on the customer side and extend it backwards into the bay — RO creation, labor allocation, parts pulls, work-order printing — with AI-assisted line entry from the start.
Today’s gap
OEM labor time database
Pitlane doesn’t yet ship MOTOR-level labor times. You quote from your own labor matrix or your existing SMS, which is fine if you have one and a real friction if you don’t.
MOTOR / Mitchell1 labor times integration is in progress. Once it ships, you describe the symptom or pick a job code and Pitlane returns the OEM-certified labor hours by VIN — same database the dealer service writers use.
Today’s gap
Live parts pricing inside estimates
Today, parts pricing on an estimate is whatever the advisor types in. No live distributor pricing, no inventory check, no one-tap order.
PartsTech integration is in progress and will land alongside the labor times work. Search NAPA / WorldPac / AutoZone Pro inline on the estimate, see real-time price + availability, and place the order in the same flow.
Today’s gap
CarFax Service Network reporting
Completed repairs aren’t auto-reported to CarFax yet, which means your shop doesn’t show up in CarFax’s vehicle history listings the way Mitchell1 shops do.
CarFax Service Network reporting is in active development. Once shipped, every completed RO posts to CarFax automatically, so your service history shows up on the customer’s CarFax report and in CarFax’s own shop discovery surface.
Run Pitlane alongside today. Watch the gap close.
Every shop on Pitlane today is using a product that’s actively getting better. Start the trial, see what’s already there, and decide if the trajectory is worth riding.