Features
Every feature, built for independent auto repair shops.
Pitlane is built as one system, not a bundle of point tools. Every feature talks to every other feature. Close a job in dispatch; the review request fires, the invoice sends, the service history writes, the follow-up schedules. Here’s what’s inside.
Customer memory
A CRM that remembers the car, not just the customer.
Vehicle-aware CRM for auto repair shops. Every VIN, every repair order, every declined service linked to the customer. Overdue customers surface automatically.
Read moreBay
The view a tech actually wants. One clock, one line at a time.
Phone-first shop-floor view for techs. See your assigned line items, clock in to one at a time, snap photos, request parts. No spreadsheets, no shared computer, no SMS yelling between bays.
Read moreDispatch board
A dispatch board that shows what's in the shop right now.
Real-time dispatch board for auto repair shops. Every job on the shop floor. Working, waiting on parts, waiting on approval, ready for pickup.
Read moreRepair-order writing
Write the RO inside Pitlane. No second tab.
Native repair-order writing for independent auto shops. Per-line tech assignment, clock-in/out time tracking, parts cost and margin per line, and AI-suggested lines from a customer concern.
Read moreDigital inspections
Digital vehicle inspections your customers actually approve from their phone.
Digital vehicle inspections for auto shops. Techs capture Pass / Attention / Fail with photos. Customers approve item-by-item from their phone. Higher ARO.
Read moreSMS mid-job authorization
Authorize the extra work by text. No phone tag.
Mid-job SMS authorization for auto repair shops. Tech adds a line, customer gets a text, taps to authorize or decline each item, signs with their finger. Pitlane stamps the response on the RO.
Read moreInline payment
Take the payment from the same page you closed the job on.
Inline payment on the repair order for auto shops. Cash, check, card-in-shop, or text-to-pay. Stripe Connect, 0% platform fee, receipts via email. Same page as the RO.
Read moreTwo-way SMS
A real SMS inbox. Not a one-way blast.
Two-pane SMS inbox for auto shops. Read every customer text, reply inline, see the thread next to every conversation. Lives on a dedicated local number per shop. No more lost replies in a shared inbox.
Read morePrint packet
One PDF for the whole job. Printed from the browser.
Combined RO + inspection + estimate print sheet for auto repair shops. Print a single packet for every drop-off. Work performed, what was found, what was quoted, signature line, all linked. No PDF library, no add-on cost.
Read moreLinked workflow
One vehicle, one job, one paper trail.
Bidirectional linking for auto repair shops. Every inspection, estimate, and repair order tied to the right vehicle and visit. Drop-off → inspect → quote → work → invoice, all on one record. No more digging through three systems for the same job.
Read moreWalk-up flow
Walk-up customer? Add them without leaving the job.
Inline contact + vehicle creation for auto repair shops. When a customer isn't in the system, add them without bailing out of the new RO or inspection flow. First name, email or phone, VIN, and you're back to writing the job in seconds.
Read moreReview automation
Automated review requests on every job. Star-gated to Google.
Automated Google review requests for auto repair shops. Two hours after pickup. Star-gated: happy customers to Google, unhappy to a private form. TCPA compliant.
Read morePitCrew AI
An AI that reads your shop. And writes for you.
AI for auto repair shops. Morning briefing, one-click review replies, recovery drafts for declined work, in-app concierge chat. Anthropic does not train on prompt data, per its commercial terms.
Read moreHelp center
Onboarding that doesn't need an onboarding rep.
In-app help center and interactive spotlight tours for auto repair shop software. Ten step-by-step setup guides with screenshots, plus live overlays that walk you to the exact button. No Calendly, no concierge migration, no learning curve.
Read moreSee all of it running on a demo shop.
30-day free trial. No credit card. Live in under 10 minutes. Cancel with one click.