Features
Every feature, built for the independent shop.
Sandra Pruitt · 2019 Ford F-150
Front brake pads + rotors
Parts
Labor 0.9h at $110
Labor
Cabin air filter
Part, from the inspection
One system, not a bundle of point tools. Fourteen screens, one record. Here they are, where they happen in the day.
One system, not a bundle of point tools. Write the work order, text the customer, take the payment, and the review request goes out on its own and the follow-ups are one tap away. Here they are, where they happen in the day.
At the counter
Write it once. Every record after that follows from the same ticket.
Sandra Pruitt · 2019 Ford F-150
Front brake pads + rotors
Parts
Labor 0.9h at $110
Labor
Cabin air filter
Part, from the inspection
Repair-order writing
Write the RO inside Pitlane. No second tab.
Native repair-order writing for independent auto shops.
See how it worksSandra Pruitt
Customer since 2021 · 2 vehicles · 11 visits
2019 Ford F-150 XLT
1FTEW1EP2KFA48213
64,102 mi · in the shop today
2016 Honda Odyssey EX
5FNRL5H62GB018842
98,430 mi · last in May 2025
Coolant flush
Sep 2025 · 61,340 mi
Serpentine belt
Apr 2025 · 57,880 mi
Oil + tire rotation
Nov 2024 · 52,105 mi
Timing belt, declined
Apr 2025 · recovery text drafted
Customer memory
A CRM that remembers the car, not just the customer.
Vehicle-aware CRM for auto repair shops.
See how it worksCustomer
No match found
New contactVehicle
Concern
Walk-up flow
Walk-up customer? Add them without leaving the job.
Inline contact + vehicle creation for auto repair shops.
See how it worksSandra Pruitt · 2019 Ford F-150
Repair order#1005
Opened 8:20a · 2019 Ford F-150
Inspection22 points
3 need attention · Kenji, 8:20a
Estimate#1005
Drafted from the findings, sent 10:05a
Service historyF-150
The whole visit, on the truck's record
Linked workflow
One vehicle, one job, one paper trail.
Bidirectional linking for auto repair shops.
See how it worksSandra Pruitt · 2019 Ford F-150 · VIN 1FTEW1EP2KFA48213
Authorized by Sandra Pruitt, 10:07a
Kenji M · 8:20a · 2019 Ford F-150
Front pads at 3mm, measured. Kenji, 8:20a.
Sandra Pruitt · approved by text, 10:07a
Signed with a finger, 10:07a
Print packet
One PDF for the whole job. Printed from the browser.
Combined RO + inspection + estimate print sheet for auto repair shops.
See how it worksSwipe for the next screen.
On the floor
The bay, the board and the inspection, from a phone in a pocket.
Kenji Mori
Bay 1 · 3 lines today
Front brake pads + rotors
Sandra Pruitt · 2019 Ford F-150
RO #1005 Clock inFront brake pads + rotors
Sandra Pruitt · 2019 Ford F-150
Added from the bay
Up next
Cabin air filter
#1005Sandra Pruitt · 2019 F-150
Transmission fluid exchange
#1007Tamara Hill · 2020 Jeep
Bay
The view a tech actually wants. One clock, one line at a time.
Phone-first shop-floor view for techs.
See how it worksSandra Pruitt
2019 Ford F-150
R&R front brake pads + rotors +3 more
Kevin Ostrowski
2022 Hyundai Tucson
R&R water pump + timing belt +4 more
Priya Shah
2020 Mazda CX-5
Alternator replacement +1 more
Marcus Webb
2021 Toyota Camry
R&R both front struts + mounts +2 more
Shop floor
A dispatch board that shows what's in the shop right now.
Shop-floor dispatch board for auto repair shops.
See how it works22-point inspection
Sandra Pruitt · 2019 Ford F-150 · RO #1005
She opens the link, sees every photo, and approves item by item.
Digital inspections
Digital vehicle inspections your customers actually approve from their phone.
Digital vehicle inspections for auto shops.
See how it worksSwipe for the next screen.
On the customer's phone
Approve, pay and rate from a text, without a call.
Inbox
Texting from (614) 555-0182
You: Flush is $74 if you want it added.
1Sounds good, see you at 4.
1You: Your Jeep is ready for pickup.
1Pick a conversation from the left to read or reply.
Sandra Pruitt
(614) 555-0142Two-way SMS
A real SMS inbox. Not a one-way blast.
Two-pane SMS inbox for auto shops.
See how it worksAuthorization request from
Riverside Auto Service
Review and sign
Sandra Pruitt · 2019 Ford F-150
Requested work
Brake fluid flush
$74.00Fluid is dark, moisture at 3%
Wiper blades, pair
$34.00Streaking on the driver side
Tap each item to approve or decline
Your signature
Sign with your finger.
Your response has been sent.
The shop will be in touch about next steps.
Submitting authorizes the work marked approved.
Riverside Auto
nowKenji found two more things on your F-150. Tap to approve or decline each one.
Repair order
#1005Sandra Pruitt · 2019 Ford F-150
Texted to Sandra, waiting
1 of 2 approved, wipers declined. Signature on the line.
The link is one time and expires in 24 hours.
Kenji keeps working. Nobody picked up a phone.
SMS mid-job authorization
Authorize the extra work by text. No phone tag.
Mid-job SMS authorization for auto repair shops.
See how it worksRepair order
Sandra Pruitt · 2019 Ford F-150
Balance due
$592.00Invoice
Cash and check record here too. Your Stripe, and Pitlane adds 0%.
Paid in full
$0.00Card link · receipt emailed to Sandra
Recorded on RO #1005 at 10:58aInline payment
Take the payment from the same page you closed the job on.
Inline payment on the repair order for auto shops.
See how it worksReview request
Sandra Pruitt
2019 Ford F-150 · picked up
Reviews
Opened your Google page
Private note, emailed to you the minute it lands.
Every rating sees your Google link, whatever the number.
Riverside Auto
(614) 555-0182
How did we do, Sandra?
Your feedback helps Riverside Auto serve you better.
Tap a star to rate your visit
Opens in a new tab
Review automation
Automated review requests on every job. More of your happy customers on Google.
Automated Google review requests for auto repair shops.
See how it worksSwipe for the next screen.
Watching the whole shop
The help that reads the record with you.
Tuesday, September 22
Good morning, Riley.
Riverside Auto Service · 3 things need you.
Needs you
3Call the 3 customers who declined work
$2,501.07 parked. The estimate is already written.
2019 Ford F-150 is ready for pickup
Sandra Pruitt. Text for pickup.
2 regulars have gone quiet for 90 days
You already won these once.
PitCrew AI
An AI that drafts the shop's follow-up. You approve every word.
AI for auto repair shops.
See how it worksSet up once
Set up your shop on day one
Getting startedConnect your Stripe account
PaymentsEvery day
Text a customer to approve added work
Texting & approvalsTake a payment by text
PaymentsTake a payment by text
Why it matters: a customer who can pay from their phone picks up faster.
Open the RO and click Take payment.
Pick a method: cash, check, or a card link by text.
Watch the RO flip to paid in full.
Help center
Onboarding that doesn't need an onboarding rep.
In-app help center for auto repair shop software.
See how it worksSwipe for the next screen.
See it run before you decide anything.
The live shop has a morning’s work already in it. Poke around, then start free for 30 days. No card, no setup fee, no platform fee on payments.