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Help center

Onboarding that doesn't need an onboarding rep.

No onboarding call, no concierge migration, no Calendly link. Shops get up to speed on their own: a full help center at /help, a guided opening day that walks you through your shop's own first real job, and a one-click guided tour of the dashboard.

60 guides

12 categories

In-app

No separate docs site

0 calls

Self-serve, on purpose

Sixty guides for what shops actually need.

Connect Stripe.

  • Short, terse, first-person imperative
  • Numbered steps, the why, and the date it was last updated
  • One Callout per page for the warning that matters
  • All at /help in the sidebar. No login wall, no separate docs site

Learn by running your shop's first real job.

New shops don't start cold, and they don't practice on fake data either.

  • Opening day: your real shop, your first real car, guided step by step
  • The approval text lands on your own phone first, never a customer's
  • Guided dashboard tour walks you through it nav item by nav item

Built so the docs don't drift from the product.

Guide content lives in the repo next to the code (lib/help-center.ts).

How it works.

01

Sign up

A brand-new shop lands on opening day: a guided run through your own first job. Put your name on it, add the car on your lift, write the order, and Pitlane texts the approval to your phone. Approve it and take the payment, all on your real shop.

02

Pick a guide

Sixty guides at /help, grouped into 12 categories. Each one shows the date it was last updated so you know what's current.

03

Read the guide

Every guide is a short read with numbered steps and the reason behind them. Prefer a walkthrough on the live screen? Launch the guided dashboard tour in one click.

This runs on a 30-day free trial.

Every feature on this page is in the trial. No credit card, live in under 10 minutes.

Start 30-day free trial See a live demo

Questions about help center.

Can I reach a real person for help?
Yes. Open Get Help in the sidebar to file a support ticket, and most replies land within a business day. Support is email-based; we don't schedule onboarding calls because the Help center covers what an onboarding rep would walk you through, on your own schedule. Reach for the ticket when the guides genuinely don't cover what you're hitting.
Can I replay the guided tour after I've finished it?
Yes. The guided dashboard tour doesn't gate on completion or write to your member record, so you can launch it again anytime. Useful when you're training a new service writer or want to refresh on a feature you haven't touched in months.
What's opening day?
The guided first run every new shop lands on. It walks you through your own first work order, one step at a time: set up your shop, add the car on your lift, write the order, then Pitlane texts the approval link to your phone so you see exactly what your customer sees. Approve it, take the payment, and you've run the whole loop on your real shop. It stands down for good once you've got it.
Are the guides searchable?
Yes. There is a search box at the top of /help that matches titles, keywords and body text across all 60 guides, and the same library is in the app under Learn. You can also just skim the 12 categories.
Will the guides stay current as Pitlane ships new features?
Guide content lives in the same git repository as the code, so adding a new feature without updating the guide breaks the same code review. We update guides in the same PR as the feature change. The library auto-picks up new files. No separate docs deploy.

Related reading.

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Operations

From Phone Tag to Text: Modern Customer Communication for Repair Shops

Old-school shops lose customers to newer ones over how they communicate, not the quality of their work. What modern shop comms look like.

Shop growth

Customer Retention for Auto Repair: The 5 Numbers That Actually Move ARO

Forget vanity metrics. The five customer-retention numbers every shop owner should measure, the benchmarks, and how each one moves ARO.

More features.

Customer memory

A CRM that remembers the car, not just the customer.

Bay

The view a tech actually wants. One clock, one line at a time.

Shop floor

A dispatch board that shows what's in the shop right now.

See it run before you decide anything.

The live shop has a morning’s work already in it. Poke around, then start free for 30 days. No card, no setup fee, no platform fee on payments.

Open the live shopStart free for 30 days