One clock running at any moment.
Per-line timing means the time on the rear brakes is the time on the rear brakes. Not lumped into a single ticket timer that ate the lunch break. When a tech taps Clock In on a line, any other line they had running stops automatically. There's no way to be on two clocks at once, which is also how you bill honestly.
The active line is pinned to the top of the screen as a blue banner with the elapsed time counting up. Switching to a different line is one tap. No more spreadsheets to reconstruct what got worked on when.
Photos, notes, and parts requests from the floor.
When the tech finds something the customer needs to authorize. Worn ball joints, oil that's pitch-black, a fluid leak. They tap Photo, take the picture with their phone camera, and it attaches to the line item. The service writer sees it immediately on the RO and can shoot the customer an estimate update without walking to the bay.
Need a part? Tap Request Part, type what you need (or pick from the parts catalog), and it goes to the parts manager's queue. Need to leave a note about the bolt that snapped? Tap Note, type, save.
- Per-line clock-in / clock-out. Never two timers running at once
- Camera-roll photo upload attached to the right line item
- Notes go straight to the RO, visible to the writer and the customer-facing inspection
- Parts requests route to the parts manager's queue with the tech, line, and RO attached
The shop floor and the office stay in sync.
When the tech clocks in or out, the line item status updates everywhere. The dispatch board, the RO writer, the customer-facing inspection. When a part is requested, the writer sees it on the RO without a Slack message. When the tech is done, the line moves to Ready and the writer is prompted to finalize the invoice.
No more text messages between the bay and the desk to coordinate "is this done." The software is the coordination.
Built for the phone in your pocket.
Bay is one of the few Pitlane surfaces that's mobile-first instead of desktop-first. A tech doesn't park at a workstation between every job. They're at the lift, under the car, on the bench. The screen is designed for thumb-reachable targets, big tap zones, and minimal text. Everything important fits in the top half of a phone screen.