Repair-order writing
Write the RO inside Pitlane. No second tab.
Pitlane writes the repair order. That used to be the reason every shop still paid for a second tool. Now the RO lives in the same place as the customer record, the inspection, the SMS thread, and the payment. Lines are typed once. They flow into the estimate, the invoice, and the payment without retyping anywhere.
Sandra Pruitt · 2019 F-150
Total
$0Customer concern
Front brake pads + rotors
Parts
Cabin air filter
Part
Labor 0.9h @ $110
Labor
1 RO
Labor + parts + tech + time
Per-line
Clock-in / clock-out + margin
AI-suggested
Lines drafted from the concern
Lines built around the way the bay actually works.
Every line carries the things the shop floor needs.
- Line type: labor / part / sublet / fluid / tire / fee
- Per-line tech assignment. Split-job hours land where they belong
- Cost in cents (no float drift on margin math)
- Margin column shop-side only; customer estimate stays clean
The whole job happens on the ticket.
Text the customer, take the payment, read the inspection, send the review request.
- Text the customer from the RO, no jump to the inbox
- Take the card payment inline, no scroll-hunting for a button
- The digital inspection's findings render on the RO, not behind a link
- A Write to Text to Pay to Review status line at the top of every ticket
Type the concern, get suggested jobs.
The advisor pastes "rear brakes squealing at low speed" into the concern box.
Clock in. Clock out. The hours stick to the line.
Tap a line, clock in.
Margin per line, never shown to the customer.
Pitlane tracks unit cost per line internally.
How it works.
Open the RO
From the floor board, from the customer record, from an inspection, or straight from a VIN scan. Point the phone at the door jamb and Pitlane opens a new RO on the decoded vehicle. Every path lands on the same page. No mode switching.
Type the concern or pick from prior work
Concern in plain English. Pitlane suggests lines. Or pull from the vehicle's prior RO with one tap and edit from there.
Assign techs, clock time, mark margin
Per-line tech assignment. Clock-in/out on each line. Cost and margin live in your view only. The customer sees a clean estimate.
This runs on a 30-day free trial.
Every feature on this page is in the trial. No credit card, live in under 10 minutes.
Questions about repair-order writing.
Is this a full shop management system now?
Can the AI write lines for symptoms I haven't seen before?
What if a tech splits an RO across multiple sessions?
Related reading.
All articlesHow to Send Repair Estimates by Text (and Why Your Customers Prefer It)
Phone tag is dead. How modern shops send estimates by text, get approval from the customer's phone, and turn 6-hour cycles into 30 minutes.
OperationsHow to Get Customers to Approve Repairs Faster (Without Being Pushy)
Slow approvals clog the bay and kill throughput. The playbook for shortening approval cycles from hours to minutes. By changing presentation.
OperationsFrom Phone Tag to Text: Modern Customer Communication for Repair Shops
Old-school shops lose customers to newer ones over how they communicate, not the quality of their work. What modern shop comms look like.
Run your next job on one work order.
Start free for 30 days. No credit card, no setup fee, no per-transaction platform fee.