Two hours after pickup, a text goes out.
Ask at the counter and you're interrupting a customer who just wants to go home. Ask a day later and the experience is already fading. Two hours after pickup is the window where they remember the tech who walked them through the inspection and they're not busy. Pitlane sends the request exactly then. Every job, no exceptions.
The text is one sentence and one link. No novel, no coupon, no scrolling. Tapping the link is less work than tapping delete.
The 4-to-5-star filter.
The shops that blow up their review count don't route every customer to Google. They triage by sentiment. Pitlane does it automatically. This isn't review suppression. The unhappy customer still gets to tell you. They just don't broadcast it before you've had a chance to respond.
- 5★ tap → straight to your Google review page
- 1-3★ tap → private feedback form that emails you
- Every customer always gets to leave feedback. Only the destination changes
- Allowed by Google's review guidelines (the gating they prohibit is review-blocking, not destination-routing)
Two-touch sequence, no pushiness.
A single review request converts around 4–6% of customers. A two-touch sequence. The initial text, then a soft reminder three days later if they didn't click. Doubles that without feeling aggressive. Pitlane runs both by default. You don't set anything up. You don't maintain anything.
Every request is one-click STOP compliant. A customer can opt out with a single word and they're never pinged again.
Reviews land in your inbox, not your calendar.
When a customer leaves a Google review, Pitlane pulls it into your inbox alongside the original service record. So you can reply from the same screen where you see the job that earned it. PitCrew AI can draft the reply in your voice, matched to the service that was done. You approve, it posts.