Review automation
Automated review requests on every job. More of your happy customers on Google.
The shop down the street with 400 Google reviews isn't asking harder. They built a system. Pitlane is that system. Two hours after a customer picks up, if they're opted in with an email on file, they get a rating request. Whatever they rate, they see your Google review link. Anyone who reports a problem also gets a private feedback form, so complaints reach your inbox fast.
How did we do at Pitlane Garage? Tap to rate:
Google review link
Shown to every customer
Private note to you
Problems land in your inbox
Every customer sees your Google link. Problems reach you privately too.
2 hr
After pickup
Every rating
Google link on every response
TCPA
A2P 10DLC compliant
Two hours after pickup, a text goes out.
Ask at the counter and you're interrupting a customer who just wants to go home.
Hear about problems fast.
Every customer who rates you sees your Google review link.
- Every rating screen includes your Google review link
- 1-3 star ratings also open a private feedback form that emails you instantly
- Make it right and ask for the updated review they already want to give you
One clean ask, then it's out of the way.
Pitlane sends one request about two hours after pickup, by email and by text.
Draft the reply, then post it yourself.
A good review comes in on Google.
How it works.
Connect your Google review link
Paste your Google Business Profile review URL into Pitlane once. Takes 90 seconds.
Mark the car picked up
Mark the car picked up, or take payment in full at the counter, which does it automatically. If the customer is opted in with an email on file, that's the only action you take.
The request runs itself
Two hours later the customer gets the request by email and by text. They rate you, see your Google link, and any problem lands in your inbox the same minute.
This runs on a 30-day free trial.
Every feature on this page is in the trial. No credit card, live in under 10 minutes.
Questions about review automation.
Does every customer get the Google review link?
Is the SMS TCPA compliant?
What if a customer leaves a bad review anyway?
Related reading.
All articlesHow to Get More Google Reviews for Your Auto Repair Shop (Without Begging)
A step-by-step playbook to double or triple your Google review count in 90 days. Without feeling pushy or paying for fake reviews.
ReviewsBuilding a 5-Star Review Flywheel: Turn Every Visit Into a Google Review
A review flywheel compounds. More reviews means more customers means more reviews. The exact loop most shops skip, and how to build it.
ComplianceSMS Compliance for Auto Shops: TCPA, A2P 10DLC, and What You Must Know Before You Text
A plain-English guide to the laws and carrier rules that govern texting customers. What's required, what's recommended, what gets you fined.
Run your next job on one work order.
Start free for 30 days. No credit card, no setup fee, no per-transaction platform fee.