Digital inspections
Digital vehicle inspections your customers actually approve from their phone.
22-point inspection
Sandra Pruitt · 2019 Ford F-150 · RO #1005
She opens the link, sees every photo, and approves item by item.
Paper inspections are a broken telephone. The tech finds something, writes it on a sheet, hands it to the service writer, who has to call the customer and explain the car over the phone.
Paper inspections are a broken telephone. The tech finds something, writes it on a sheet, hands it to the service writer, who has to call the customer and explain the car over the phone. Pitlane's digital vehicle inspections collapse that chain into a link. Tech captures the finding with photos; the customer sees it on their phone; they approve the work right there.
Pass / Attn / Fail
Per checkpoint, with photos
Photo-backed
Customer sees the evidence
0 install
Customer opens in any browser
Pass / Attention / Fail, per checkpoint.
Every Pitlane inspection is made of checkpoints.
Approvals that close the loop.
On a paper inspection the customer hears "you need rear brakes" and has to trust you.
The findings live on the repair order, not just the customer's phone.
The customer gets the inspection as a link.
Declined items don't disappear.
When a customer declines the rear brakes, Pitlane doesn't delete the recommendation.
A standard 22-point checklist, tuned per job.
Every inspection starts from the same 22-point checklist across four categories.
- 22 points across brakes/tires, under-hood, under-vehicle, interior/lights
- Add or remove items on the inspection in front of you
- Grade each Pass, Attention, or Fail with a note and a dollar amount
How it works.
Tech runs the inspection on a phone
Walks the car, taps Pass / Attention / Fail on each checkpoint, attaches photos and notes to anything that isn't a clean Pass.
Customer gets a link
A text goes out with a one-tap link to the inspection. They see photos, notes, and line-by-line recommendations, all on their phone.
Approved items flow into an estimate
Customer taps approve. Those items become line items on an estimate → invoice → Stripe payment. Declined items stay on file for later follow-up.
This runs on a 30-day free trial.
Every feature on this page is in the trial. No credit card, live in under 10 minutes.
Questions about digital inspections.
Do customers need to install an app?
Can techs run inspections offline in a back bay with no signal?
Can I build my own inspection template?
Related reading.
All articlesDigital Vehicle Inspections: Why Paper Forms Are Costing You Money
If your techs still write DVIs on clipboards, you're leaving real money on the table. Here's how digital inspections increase approved work.
OperationsPaper vs Digital Inspections: A Real-World Side-by-Side for Auto Shops
The argument for paper inspections comes down to inertia. Here's the real comparison of paper vs digital on time, approval rate, dispute rate, and revenue.
OperationsHow to Get Customers to Approve Repairs Faster (Without Being Pushy)
Slow approvals clog the bay and kill throughput. The playbook for shortening approval cycles from hours to minutes. By changing presentation.
See it run before you decide anything.
The live shop has a morning’s work already in it. Poke around, then start free for 30 days. No card, no setup fee, no platform fee on payments.