Pass / Attention / Fail, per checkpoint.
Every inspection template in Pitlane is made of checkpoints — brakes, fluids, belts, tires, lights, suspension — each graded Pass, Attention, or Fail. The tech taps through on a phone or tablet. Attention and Fail items require a photo and a short note. No shortcut, no lazy inspections.
The finished inspection is automatically sent to the customer as a link. They open it, they see every photo, they approve or decline item by item. The declined items stay on the vehicle record so you can follow up later.
Approvals that close the loop.
On a paper inspection the customer hears "you need rear brakes" and has to trust you. On a Pitlane inspection they see the rotor photo, they see the 2mm pad measurement, they see exactly what the tech found. Approval rates climb because the customer has actual evidence. Shops running digital inspections typically report a 10–25% lift in approved recommendations within the first 60 days.
Everything the customer approves flows straight into the estimate → invoice pipeline. No retyping. No phone tag.
Declined items don't disappear.
When a customer declines the rear brakes, Pitlane doesn't delete the recommendation — it parks it on the vehicle record. Next time that car comes in, the tech sees the open declined item before touching the keys. Declined-work follow-up sequences run in the background at 30, 60, and 90 days with a soft text reminder. Most of the "lost" ARO isn't lost. It just needs a nudge.
Templates you can actually customize.
Pitlane ships with inspection templates for standard oil-service, pre-purchase, brake, tire, and A/C inspections. Every template is editable — add checkpoints, remove them, rename them, reorder them, or build your own from scratch. Templates are per-shop, so a specialty shop can have one set of inspections and a general shop can have another.