Changelog

July 28, 2026

2 smaller fixes and improvements under the hood

July 27, 2026

2 smaller fixes and improvements under the hood

July 26, 2026

3 smaller fixes and improvements under the hood

July 25, 2026

• ImprovedSecurity hardening

+ 8 smaller fixes and improvements under the hood

July 24, 2026

• NewNew in the app: edit a customer, add a car, text an inspection to the customer, approve lines at the counter, and see money owed

+ 4 smaller fixes and improvements under the hood

July 23, 2026

• NewOpening Day: a guided first run that walks a new shop through its real first job, on the web and in the app
• NewNew help center at /help and in the app with 55 searchable guides and a support form
• NewManage your account from Settings (email, name, photo, sign out everywhere) and add front-desk or tech teammates
• NewNew shop settings: business hours, estimate expiry and numbering, labor tax, review timing, win-back offers, and notifications
• NewNew daily tools: deposits, refunds, canned-job presets, bulk actions, undo on deletes, duplicate a job, and a command palette
• NewStart a repair order, edit its lines, and move estimates along, all from the app
• NewCustomers can approve estimates by typing their name, with contrast fixes and a new accessibility statement
• FixedFixed new shop owners being locked out of Reports and Billing
• FixedRepair orders now charge the parts tax you set instead of billing tax-free

+ 10 smaller fixes and improvements under the hood

July 22, 2026

• NewTake a guided walkthrough of the live demo: it drives a real shop's day step by step, with an inbound text and PitCrew replies
• ImprovedNew shops get a trial countdown, can take a first payment on day one, and land on helpful empty screens

+ 16 smaller fixes and improvements under the hood

July 21, 2026

• ImprovedRefreshed the iOS app with a new look, a welcome screen, and smoother loading throughout
• NewOwners can add front-desk and tech teammates from the app, each limited to what their role should see

+ 2 smaller fixes and improvements under the hood

July 19, 2026

• ImprovedThe app gains owner, front-desk, and tech modes, VIN scanning, inspections, payments, and the rest of the web app's tools

July 18, 2026

1 smaller fix under the hood

July 17, 2026

• NewNew Pitlane iOS app: check your shop, reply to customer texts, and build and text estimates from your phone
• FixedCustomers who reply STOP with a period or emoji now opt out of texts reliably

July 16, 2026

2 smaller fixes and improvements under the hood

July 15, 2026

1 smaller fix under the hood

July 14, 2026

5 smaller fixes and improvements under the hood

July 13, 2026

• NewGet an instant email when a customer leaves a low rating
• ImprovedPaying in full at the counter now closes out the visit automatically
• FixedAppointment reminders, review requests, and scheduled campaigns now send on time
• FixedEditing appointments, message templates, and campaigns no longer clears other fields

+ 4 smaller fixes and improvements under the hood

July 11, 2026

• NewNew Today board shows who you're waiting on, what's in the bays, and what's ready to be paid
• ImprovedEstimates show read receipts, so you know when a customer opened and signed
• ImprovedRepair orders show a visit timeline from write-up through review
• ImprovedA clearer setup plan for new shops, and your first paid car now counts whether you take cash or card
• FixedEditing dispatch or estimate line details no longer clears other fields

+ 5 smaller fixes and improvements under the hood

July 10, 2026

• FixedEditing one field on a customer, vehicle, or estimate no longer clears the others

+ 9 smaller fixes and improvements under the hood

July 4, 2026

• NewShared shop tablet: a mechanic taps their name to see just their cars, with an optional PIN and a locked tablet mode
• FixedThe customer payment page now shows a clear message instead of an error when a shop can't accept online payments yet

+ 4 smaller fixes and improvements under the hood

July 3, 2026

• NewEstimates, repair orders, and inspections now live in one Jobs list you can filter by stage
• ImprovedSimpler navigation with fewer, clearer sections
• ImprovedRun the whole job from the repair order: text the customer, take payment, assign a mechanic, and read the inspection

+ 2 smaller fixes and improvements under the hood

July 2, 2026

• NewThe app has a fresh look with separate views for owners, service advisors, and mechanics
• NewScan a VIN with your phone to pull up the vehicle and start a repair order
• NewEvery job shows its progress from write-up to text, payment, and review right on the repair order
• ImprovedSet up faster by importing your customer list first and practicing on a sample car

+ 10 smaller fixes and improvements under the hood

July 1, 2026

• ImprovedRefreshed the free shop tools and marketing pages with a cleaner look

+ 4 smaller fixes and improvements under the hood

June 30, 2026

• ImprovedRebuilt live demo you can walk through, with seven animated app screens from writing a repair order to getting paid

+ 21 smaller fixes and improvements under the hood

June 29, 2026

• ImprovedSaved and Sent confirmations across the app, plus a confirm step before sending a customer text blast or voiding a repair order
• ImprovedReports now show hoverable charts for revenue, the estimate funnel, and unpaid balances
• ImprovedSort and page through your parts inventory, with accurate low-stock and total-value counts
• ImprovedTake payment and log bay work in bottom sheets that feel native on your phone

+ 2 smaller fixes and improvements under the hood

June 28, 2026

• NewAdd your shop logo and it shows at the top of payment receipts
• FixedFixed customer CSV import so your rows actually come in instead of silently rejecting every one
• FixedStopped a repair order from being paid twice, and blocked deleting one that already has payments recorded

+ 16 smaller fixes and improvements under the hood

June 27, 2026

• NewSign up and start right away, with a guided practice repair order you text, approve, and pay before writing a real one
• NewA shop setup hub and a checklist that walk you from signup to your first paid car
• ImprovedClearer repair order writing with a Saved stamp, plain-English sidebar labels, and a note that saving never texts or charges anyone
• ImprovedRedesigned dashboard leads with one big number, a trend line, and a Week or Month toggle for a glance at how the shop is doing
• NewScan a VIN with your phone camera or decode it from the door jamb to fill in year, make, and model
• NewNew profitability view on Reports with effective labor rate and parts margin, plus a one-click export of all your data

+ 21 smaller fixes and improvements under the hood

June 26, 2026

10 smaller fixes and improvements under the hood

June 25, 2026

• NewTurn on two-factor sign-in and get your login code by email

+ 16 smaller fixes and improvements under the hood

June 24, 2026

6 smaller fixes and improvements under the hood

June 19, 2026

1 smaller fix under the hood

June 17, 2026

12 smaller fixes and improvements under the hood

June 15, 2026

• FixedAppointments, confirmations, and record dates now show in your shop's local time instead of the server clock

+ 6 smaller fixes and improvements under the hood

June 13, 2026

• FixedEstimate, inspection, and review links you text customers now open directly instead of taking a redirect hop
• FixedReports and dashboard revenue now include money collected through repair-order text-to-pay
• FixedNew accounts go through setup first, fixing a crash when opening Bay or Floor before onboarding finished
• NewDrag cards across the shop floor board to move a job forward, with the buttons still working too
• ImprovedThe inventory editor shows a Saving then Saved status, and phone inbox links open straight into the conversation

+ 3 smaller fixes and improvements under the hood

June 12, 2026

• ImprovedFloor board cards show a job's first line item and time in each stage, and inbox headers show the vehicle and open repair order

+ 17 smaller fixes and improvements under the hood

June 11, 2026

• ImprovedShop floor board keeps unpaid, completed jobs in a Ready column with a Take payment button, and each screen shows one clear next step
• ImprovedClock into a bay job to set it in progress, see a Done today list, and watch each timer tick live
• ImprovedInbox unread badges clear once you open a conversation

+ 19 smaller fixes and improvements under the hood

June 10, 2026

• NewProtect your shop account with two-factor sign-in using any authenticator app
• ImprovedRebuilt the live demo: a guided tour follows one car through the shop and a checklist lets you try each step yourself
• NewYour dashboard now highlights the single highest-value job for today, plus a settings page to control the morning briefing

+ 25 smaller fixes and improvements under the hood

June 9, 2026

• FixedBulk text campaigns to your customer list now send on schedule

+ 6 smaller fixes and improvements under the hood

June 8, 2026

11 smaller fixes and improvements under the hood

June 7, 2026

• ImprovedPitlane emails now render cleanly on phones, with bigger text, more spacing, and a larger tap target on the main button

+ 4 smaller fixes and improvements under the hood

June 6, 2026

25 smaller fixes and improvements under the hood

June 4, 2026

29 smaller fixes and improvements under the hood

June 3, 2026

• NewNew free-tools hub for shop owners, adding a declined-work recovery calculator to the Google listing and website checkups
• ImprovedThe website review and Google listing checkups now show results on a live page and list the exact steps to fix each gap

+ 19 smaller fixes and improvements under the hood

June 1, 2026

• NewNew free website review tool: enter your shop site and get a plain-language score with the fixes that bring in more calls

+ 3 smaller fixes and improvements under the hood

May 31, 2026

• NewTwo free tools you can try without an account: a Google Business Profile grader that benchmarks your listing against nearby shops, and a billed-hours calculator

+ 25 smaller fixes and improvements under the hood

May 28, 2026

1 smaller fix under the hood

May 26, 2026

• FixedEstimates made from an inspection now link to the repair order and show in the print packet, and part descriptions no longer get cut to two characters
• NewOne-tap Auth and clock in as me on repair order lines, and the bay timer stops on its own when a line is marked done
• ImprovedNew estimates and inspections started from a repair order pre-fill the customer and vehicle, and solo shops can assign work to themselves
• ImprovedApproving an estimate and sending an inbox reply update on screen right away, with duplicate text threads merged into one

+ 12 smaller fixes and improvements under the hood

May 24, 2026

• NewMark whether each customer agreed to texts. Pitlane blocks texts to anyone who has not and shows exactly why

+ 1 smaller fix under the hood

May 22, 2026

2 smaller fixes and improvements under the hood

May 20, 2026

• NewNew Bay screen for technicians: clock in on each job line from your phone, add photos and notes, and request parts
• ImprovedRepair orders show what the bay is doing in real time, with line status, tech photos, notes, and parts requests
• NewReply to customer texts right in the Inbox, with side-by-side threads, an inline composer, and live updates
• ImprovedSearch and page through contacts, repair orders, estimates, and inspections instead of stopping at the first 100 rows
• ImprovedInspections rebuilt into Items, Photos and Notes, and Send and Share tabs, with tap-to-edit, a copy-link button, and one-tap convert to estimate
• ImprovedSmoother taps across the app: inline confirms instead of browser popups, bigger touch targets, and a sticky next-step button on estimates

+ 13 smaller fixes and improvements under the hood

May 19, 2026

• ImprovedAdd a walk-up customer and vehicle right inside a new estimate or appointment, and pick customers with your keyboard

+ 7 smaller fixes and improvements under the hood

May 18, 2026

• ImprovedPages now load with a placeholder shaped like the real content instead of a blank spinner
• ImprovedButtons and sidebar links show a pending state the moment you tap, plus a progress bar while a page loads

+ 9 smaller fixes and improvements under the hood

May 15, 2026

• ImprovedFree trials now include the full product, and locked features show what they do with a clear way to upgrade

+ 3 smaller fixes and improvements under the hood

May 14, 2026

• NewApply a promotion code at checkout

+ 10 smaller fixes and improvements under the hood

May 13, 2026

• NewNew in-app Help center with step-by-step guides and guided walkthroughs for common tasks
• NewPrint a repair order together with its linked inspections and estimates as one packet
• NewLink inspections, estimates, and repair orders to each other so a job's paperwork stays together
• NewStart a repair order or inspection for a brand-new customer and vehicle without leaving the page, including VIN capture
• NewSend feedback to the Pitlane team from inside the app
• ImprovedSend an inspection to the customer by text and email in one tap
• FixedDeclined lines no longer bill the customer, and repair-order totals now match the payment screen
• FixedCustomer search finds people by first and last name together, and dark mode follows your setting instead of your device

+ 26 smaller fixes and improvements under the hood

May 11, 2026

7 smaller fixes and improvements under the hood

May 9, 2026

• NewTake payment on a repair order by cash, check, or a texted card link, and the customer gets an emailed receipt

May 8, 2026

• NewText a customer to approve or decline specific repair lines and get their signature back from their phone

May 7, 2026

• NewPitCrew can turn a customer's concern into suggested repair lines, write a line from a photo, and fill in wording from past jobs

+ 18 smaller fixes and improvements under the hood

May 6, 2026

• NewAssign a tech to each repair-order line, clock time in and out, and see parts margin as you write it up
• NewImport your customers, vehicles, and history from Mitchell1, Tekmetric, or Shopware with a CSV file
• ImprovedReworked the app for phones: a bottom tab bar, tap-anywhere rows, tighter layouts, and smooth scrolling in Safari
• ImprovedRebuilt the live demo as a guided, tap-through walkthrough that works on your phone
• FixedFixed a save error on estimates and repair orders, plus a stuck step during new-shop setup

+ 12 smaller fixes and improvements under the hood

May 5, 2026

• ImprovedPages now show loading placeholders and a clean retry screen if something fails

May 4, 2026

8 smaller fixes and improvements under the hood

May 3, 2026

3 smaller fixes and improvements under the hood

April 30, 2026

1 smaller fix under the hood

April 29, 2026

• ImprovedSearch finds customers by any part of their name, email, or phone, and vehicles by make, model, or year
• NewBook an appointment directly from a customer's page
• NewDownload a full ZIP export of your shop's data in account settings
• ImprovedEstimate and inspection actions show inline confirmations instead of pop-ups, and invoices offer pay-by-phone when card payments aren't set up
• FixedDeleting your account clears all your data cleanly, and PitCrew stays calm when the AI is briefly unavailable

+ 4 smaller fixes and improvements under the hood

April 28, 2026

• ImprovedRebuilt the dashboard to put pickups, overdue reminders, and estimates awaiting approval up front
• NewMake the dashboard yours: choose tiles, drag to reorder, and turn on dark mode
• ImprovedDark mode now covers the whole app, and Settings is split into clearer sections
• ImprovedThe free trial now includes the full product with 100 texts to try the inbox

+ 19 smaller fixes and improvements under the hood

April 27, 2026

• NewText customers from your shop's own dedicated phone number, set up in Settings
• FixedYou can sign up again with the same email after deleting your account

+ 13 smaller fixes and improvements under the hood

April 26, 2026

8 smaller fixes and improvements under the hood

April 25, 2026

1 smaller fix under the hood

April 24, 2026

4 smaller fixes and improvements under the hood

April 23, 2026

• ImprovedThe shop-floor board now swipes and snaps cleanly on phones

+ 24 smaller fixes and improvements under the hood

April 22, 2026

• NewPitCrew AI drafts review replies, polishes estimates, and cleans up inspection notes
• NewGet a morning briefing email of the day's pickups, jobs, and follow-ups
• NewStart with a 30-day free trial of the full product
• FixedSaving one field no longer wipes the others on inventory and service records, and double-clicks no longer send duplicate emails

+ 22 smaller fixes and improvements under the hood

April 21, 2026

• ImprovedRedesigned the dashboard around what needs you today: pickups, jobs on the floor, and unpaid invoices
• ImprovedSend an estimate or inspection by text and email at once, and paid invoices now add to customer lifetime value
• FixedFixed a crash opening service record details and an empty shop-floor board

+ 1 smaller fix under the hood

April 20, 2026

• NewInvite teammates to your shop with an invite link they can accept
• FixedFixed online booking from shop links and review submissions that could fail

+ 5 smaller fixes and improvements under the hood

April 18, 2026

• NewBuild estimates, text them for approval, and turn them into paid invoices
• NewTake card payments on invoices, with money going straight to your bank and no platform fee
• NewSend photo and video vehicle inspections customers approve with one tap
• NewMove jobs across a shop-floor board as they go from approved to done
• NewTrack parts inventory with low-stock alerts
• NewSee revenue, unpaid invoices, and your top customers in Reports

+ 5 smaller fixes and improvements under the hood

April 17, 2026

2 smaller fixes and improvements under the hood

April 16, 2026

• NewCustomers can request an appointment from your shop's online booking page
• NewA guided in-app tour points first-time users to the key screens

+ 7 smaller fixes and improvements under the hood

April 15, 2026

• NewGet help and track replies in a support inbox without leaving Pitlane
• ImprovedChoose which customers each campaign reaches and send it right away

+ 9 smaller fixes and improvements under the hood

April 14, 2026

• NewText customers appointment reminders, review requests, and win-backs, with a shared two-way SMS inbox
• ImprovedRefreshed the app with a lighter look and a Cmd-K palette to jump to any contact or job
• NewSend oil change reminders automatically from a vehicle's mileage
• NewReset a forgotten password right from the login screen
• NewDraft campaign and message copy from a plain-English prompt with built-in AI

April 13, 2026

• NewEmail customers a service summary after every job, with the invoice total and a one-tap review request
• NewBook appointments that send confirmations and reminders on their own
• NewWin back customers who have not come back with an automatic follow-up sequence
• NewPoint happy customers to Google and keep unhappy feedback private to you
• NewSend seasonal campaigns to the right group of customers
• NewExplore a live demo shop before signing up

+ 15 smaller fixes and improvements under the hood

April 12, 2026

1 smaller fix under the hood

April 10, 2026

1 smaller fix under the hood