To run Pitlane we rely on a small set of vetted providers. Each one handles a specific slice of the job, from storing your records to delivering a text message. This page is the full, current list. It is part of our Privacy Policy and the data terms in our Data Processing Terms.
| Provider | What they do | Data they handle | Location |
|---|---|---|---|
| Supabase | Authentication, the primary database, and file storage. | Almost everything: staff logins, and the records a shop keeps about its customers, including names, emails, phone numbers, vehicles and VINs, service history, estimates, invoices, inspection photos and videos, SMS message text, and payment metadata (never full card numbers). | United States |
| Vercel | Application hosting, serverless and edge compute, bot protection, and cookieless web-vitals analytics. | Web request traffic, including IP address and the coarse location headers (country, region, city) a request carries. The built-in analytics are cookieless. | United States |
| Stripe | Subscription billing, and customer payments via Stripe Connect when a shop turns them on. | The shop's billing contact and payment method for its Pitlane subscription. For customer payments, the amount and Stripe identifiers only. Full card numbers, expiration dates, and security codes never touch Pitlane's servers. | United States |
| Twilio | SMS delivery and A2P 10DLC carrier registration. Each shop gets its own subaccount and dedicated phone number. | The customer phone number and the full text of each message. For carrier registration, the shop's business identity (legal name, address, website, an authorized contact, and a tax identifier sent over an encrypted connection). | United States |
| Resend | Transactional and marketing email delivery. | Recipient email addresses and the content of the email. Marketing contacts are synced to a Resend audience so unsubscribes stick. | United States |
| Anthropic | The AI provider (Claude) behind the PitCrew assistant and the website-audit tool. | Only what a given action needs: the prompt plus its context, such as a customer first name, a vehicle's year/make/model and mileage, an inspection's findings, an estimate's line items, a review, or a photo you attach for the photo-description feature. Under Anthropic's commercial terms this is not used to train Anthropic's models. Pitlane keeps only token counts, not the prompt or the response. | United States |
| Google Analytics for website measurement, and the Google Places API for public business-listing lookups. | Analytics: pageviews, plus first-party analytics cookies (skipped when your browser sends a Global Privacy Control signal). Places: public business names and addresses looked up on the server, never your customer records. | United States | |
| Upstash | Rate limiting that protects sign-in and public tools from abuse. | An IP address or user ID used as a short-lived counter key. No business records, no message content. | United States |
| Sentry | Error monitoring so we can find and fix crashes. | Error diagnostics only, configured to mask email addresses and phone numbers and to strip cookies and request headers before anything is stored. | United States |
| NHTSA vPIC | The U.S. government VIN decoder that turns a VIN into make, model, and year. | A VIN, and no other personal data, sent to this public government API when a vehicle's VIN is decoded. | United States (public government service) |
Every provider above processes data in the United States. Pitlane runs from the United States and does not move your data to another country. If that ever changes, we will update this page and our Privacy Policy before the change takes effect.
We keep this page current. When we add, replace, or remove a provider that handles your data, we update the list here and move the "Last updated" date. For a material change, such as adding a new provider that handles customer data, we also give notice by email or in the app before it takes effect, so a shop that objects has time to raise it with us.
Questions about a provider on this list, or want to be notified of changes? Email support@usepitlane.com.
Last updated: July 28, 2026