Customer concern to paid in full. One product.
Press each step below to run the demo. AI suggests the lines, the customer authorizes by text and signs, and the payment lands on the same RO. The full loop sits on one screen.
Type the concern. PitCrew writes the lines.
Per-line tech, parts cost + margin, and AI-suggested lines from the customer's actual concern. The RO is half-written before the tech walks back out from under the car.
- AI reads concern + vehicle history, suggests priced lines
- Per-line tech assignment and clock-in/out time tracking
- Parts cost and margin live in your view only
Repair order
#DGFB12Sandra Kowalski · 2019 Ford F-150
Customer concern
PitCrew suggested 4 lines
- LABORFront brake pads + machine rotors (R&R)$280
- PARTAkebono Pro ACT ceramic pads (front)$98
- PARTFront rotors (pair)$124
- LABORFront-end alignment$90
Suggestions read from the vehicle's history and your labor matrix. Edit any line before accepting.
Line items
4 lines added| Type | Description | Qty | Price | Total |
|---|---|---|---|---|
| LABOR | Front brake pads + machine rotors (R&R) | 2 | $140 | $280 |
| PART | Akebono Pro ACT ceramic pads (front) | 1 | $98 | $98 |
| PART | Front rotors (pair) | 1 | $124 | $124 |
| LABOR | Front-end alignment | 1 | $90 | $90 |
15-second RO write-up. Editable per line. Margin column lives in your view only.
Approve by text. Sign with a finger.
Tech finds extra work mid-job. Customer gets a text with a tokenized link, authorizes or declines each line, signs with a finger. Audit trail lands on the RO itself.
- Per-line authorize / decline, signature captured on canvas
- Tokenized link expires after response. No orphaned approvals
- Sends from your shop's own A2P-registered number
RO #DGFB12 · Sandra K.
In ProgressRiverside Auto
Hi Sandra. We found a few items on your F-150. Tap to review and approve.
usepitlane.com/auth/h7k2…
Approve work
- Front brake pads + machine rotors$280
- Akebono Pro ACT ceramic pads$98
- Front rotors (pair)$124
- + 1 more line
Signature
Tokenized link expires after response. Audit trail + signature land on the RO line itself.
Take payment on the same screen you closed the job on.
Cash, check, card-in-shop, or text-to-pay. Same drawer, same RO. Receipts send from your shop name, money lands in your Stripe. Pitlane takes 0%.
- Four payment methods in one drawer, partial / split tender supported
- Tokenized text-to-pay link → Stripe Checkout on the customer's phone
- Receipt from your shop's name, your Stripe account, your money
Repair order
#DGFB12 · Sandra K. · 2019 F-150
Amount due
$592.00
Take payment · $592
Riverside Auto
F-150 service · RO #DGFB12
Pay
$592
Payments processed by Stripe
Pay link will land here
0% Pitlane platform fee. Your Stripe account, your money. Receipts go out from your shop name.
Your shop's pulse, at a glance.
The moment you sign in you see today's appointments, the work in the shop, outstanding AR, and the exact next step to take. No digging through reports.
- Today panel: appointments, work-in-progress, unpaid invoices
- Five-step setup checklist keeps onboarding honest
- Jump to any record in one click
The whole floor, on one board.
Every ticket, every bay, every tech. A live Kanban of the work. Drag a job to In Bay when the lift goes up, Ready when you hand keys back.
- Waiting · In Bay · Ready columns
- Technician assignment visible at a glance
- Ready column flags jobs still waiting on payment
What the tech sees, in their pocket.
A phone-first surface for the floor. One clock running at a time, photos and notes attached to the right line, parts requests routed to the parts manager. No spreadsheets, no shared computer.
- Per-line clock-in: no overlapping timers, honest billing built in
- Camera-roll photo + note + parts request from the bay
- Status updates flow back to the dispatch board automatically
One record from quote to cash.
Build the estimate with labor and parts, send it for customer approval, mark the work complete, and collect card payment. All without leaving Pitlane.
- Approve/decline links customers can tap from their phone
- Card payments via Stripe. Money hits your bank
- Zero platform fees. You keep 100% of what you charge
Every DVI is a conversation.
Techs run through a vehicle's checkpoints and flag issues pass/attention/fail. The customer sees the same color-coded report on their phone. No arguments, no guesswork.
- Pass / Attention / Fail with photo and note per item
- One tap adds a flagged item straight to the estimate
- Send the whole report to the customer with a single click
A real inbox. Not a one-way blast.
Every customer text lands as a thread tied to their contact. Two-pane on desktop, list left, conversation right, composer at the bottom. Texts go out from your shop's own local number, not a generic short code.
- Live thread list with unread badges, refreshes on focus
- Composer auto-grows, Cmd+Enter sends, segment count visible
- Polls every 15s while a thread is open: new replies surface without a refresh
Card payments. Zero platform fee.
Connect your Stripe account in about four minutes. Your customers pay their invoices with a tap. Funds settle into your bank the next business day. Pitlane never touches the money.
- Hosted Stripe Express onboarding. KYC + bank in one flow
- Pay Now button on every invoice sent to customers
- Live dashboard for balances, payouts, refunds
Know every customer before they call.
Every contact is linked to their vehicles and every service record you've ever written. Overdue customers are flagged in red so the callback queue writes itself.
- Vehicle-aware profiles with full service history
- Color dots. Green current, yellow due, red overdue
- Press ⌘K to jump to anyone by name or plate
Only happy customers see Google.
Two hours after pickup, Pitlane asks for a rating. 4–5 stars route to your Google page. 1–3 stars land in a private feedback form so you can fix it before it goes public.
- Automatic send. Every finished job
- Smart routing protects your public rating
- Live review feed inside the app
It follows up so you don't have to.
When a customer goes quiet, Pitlane runs a three-touch sequence at 90, 120, and 180 days. All branded to your shop, all automatic. The moment they rebook, it stops.
- Zero manual work after you flip it on
- Customize copy and cadence per interval
- Stops the sequence when they return
An AI that reads your shop. And writes for you.
PitCrew is baked into every Pitlane surface. It drafts review replies in your voice, polishes rough tech notes, and emails you a one-minute briefing every morning with the one job worth your morning.
Riverside Auto. Your morning briefing
hello@usepitlane.com · Friday, May 29 · 9:00 AM ET
Good morning, Dale. You have 4 appointments today and 2 vehicles ready for pickup. Nothing carried over from yesterday. A clean start.
First up: Sandra K. — F-150 oil change at 8:30 AM
Tamara's Cherokee is at final QC. Ready in ~45 min.
Priya's Equinox and Kevin's Tucson. Neither has been texted yet.
3 invoiced estimates, one sitting 34 days. Derek H.
PitCrew's pick for today
Call the 3 customers who declined brake work this past week.
It's the fastest ARO lever on the board today. One 30-second call beats another week of pad wear. And the estimates are already sitting in their inbox.
This briefing is generated from your shop's real data every morning at your chosen hour. Demo briefings use canned text; yours will reference actual customers, vehicles, and counts.
Review replies in your voice
Draft personal, shop-appropriate responses to every Google review. Edit and send in ten seconds.
Rough notes → customer-ready copy
Techs write how techs talk. PitCrew rewrites it to what a customer needs to read. Before it hits their inbox.
Tone shifts with one tap
Friendlier · Shorter · Firmer · More professional. For SMS or email. Variables preserved.
Ask it anything (Pro)
Sidebar chat grounded in how shops actually run. SOPs, pricing, customer comms, labor guide tips.