Every job, every tech, at a glance.
Jobs are cards. Techs are columns. The status a job is in is the column it sits in. At 10 AM the service writer can look at the dispatch board and see that Mike has three jobs in progress, Jen is waiting on a fuel pump, and two cars are ready for customer pickup. That's the whole picture in one screen.
Drag a job from one tech to another and it's reassigned. Drop a job into "Ready for pickup" and the customer notification fires automatically.
Status changes trigger customer messages.
When a job moves into "Waiting on approval," the customer gets a text with the inspection link if one exists. When it moves into "Ready for pickup," they get a pickup notification with a Stripe pay-by-text link. No one on your team has to remember to text the customer. The status change is the message.
Every message respects TCPA opt-outs and is logged on the service record.
Built for walk-ins, not just appointments.
Most shop management systems assume every job starts with an appointment. Pitlane assumes half your jobs don't. Walk-ins get a quick-add that creates the service record and drops it straight onto the board. No calendar dance. If you do use appointments, they flow onto the board automatically on the morning they're scheduled.
The dispatch board and the customer side are one system.
This is the thing the generic shop management systems don't do. On the same screen where the service writer sees the job status, the customer side surfaces too. Last visit, overdue intervals, declined items, reviews left. The dispatch board isn't a silo. It's the front door to the whole customer relationship.
- Customer's last visit + lifetime value
- Vehicle's overdue intervals (oil 5k / brake fluid 2yr / timing belt 100k)
- Open declined items still ripe for follow-up
- Reviews they've left you, with sentiment