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Shop floor

A dispatch board that shows what's in the shop right now.

Sign in as the service writer and Pitlane opens straight to the shop-floor board. It's their home screen, the one they keep up all day. Every active job sits in three columns. Waiting, in the bay, ready for pickup. Each card carries the tech and bay you type onto it, and a live chip shows how long it has sat in its column. Drag a card forward or tap Start and Done to move it. No spreadsheets, no whiteboards, no guessing where a job stands.

Shop floorTue · 4 active
Waiting2$684

Sandra Pruitt

2019 F-150

#1005Waiting
Kenji · Bay 1$592
Start

Diane Cho

2021 RAV4

#1007Waiting
Rosa$92
Start
In bay1$120

Priya Shah

2020 CX-5

#1009In bay
Marta · Bay 3$120
Done
Ready1$196

Tamara Hill

2018 Civic

#1003Unpaid
Rosa · Bay 2$196
Take payment

3 columns

Waiting / In bay / Ready

Drag

Move a job forward a stage

Unpaid flag

See what's invoiced but not paid

Every active job, at a glance.

Jobs are cards.

The pickup text is one tap away, on your terms.

Move a job to Ready to mark it done.

Built for walk-ins first.

Most shop management systems assume every job starts with an appointment.

One click from the floor to the whole customer.

Generic shop management systems leave the board as a silo.

  • Customer's last visit and lifetime value on their record
  • The vehicle's full service history
  • Open declined items still worth a follow-up
  • The reviews they've left you and the SMS thread, one click away

How it works.

01

Start a job

Open a repair order or start a walk-up. It lands on the board in seconds, with the contact and vehicle added inline if they're new.

02

Type the tech, move the card

Type the tech and bay onto the card. Drag it forward or tap Start and Done to move it between Waiting, In bay, and Ready.

03

Send the customer what they need

The mid-job approval text, the inspection link, the pickup-and-pay link. You send them from the RO. Moving a card never texts on its own.

This runs on a 30-day free trial.

Every feature on this page is in the trial. No credit card, live in under 10 minutes.

Start 30-day free trial See a live demo

Questions about shop floor.

Does the shop-floor board cost extra?
No. There is one Pitlane plan at $200 a month and the board is in it, like everything else. Nothing to unlock, nothing to add on.
Does it replace Mitchell1 / Tekmetric / Shopware's dispatch?
It can. Pitlane writes ROs natively, so some shops run the whole floor on Pitlane and drop their old system. Others keep their current system for parts and run Pitlane's dispatch board alongside it, specifically because it ties the customer side (reviews, messages, follow-up) into the same screen.
Can I see which tech is most productive?
Yes. The reports view ranks your techs by billed labor hours and the revenue on those hours, so you can see who is carrying the board.

Related reading.

All articles
Operations

From Phone Tag to Text: Modern Customer Communication for Repair Shops

Old-school shops lose customers to newer ones over how they communicate, not the quality of their work. What modern shop comms look like.

Operations

How to Send Repair Estimates by Text (and Why Your Customers Prefer It)

Phone tag is dead. How modern shops send estimates by text, get approval from the customer's phone, and turn 6-hour cycles into 30 minutes.

Operations

How to Get Customers to Approve Repairs Faster (Without Being Pushy)

Slow approvals clog the bay and kill throughput. The playbook for shortening approval cycles from hours to minutes. By changing presentation.

More features.

Customer memory

A CRM that remembers the car, not just the customer.

Bay

The view a tech actually wants. One clock, one line at a time.

Repair-order writing

Write the RO inside Pitlane. No second tab.

Run your next job on one work order.

Start free for 30 days. No credit card, no setup fee, no per-transaction platform fee.

Start 30-day free trialWalk the live demo