Per-line authorize or decline. With a signature.
The customer sees each new line with description, price, and Authorize / Decline buttons. They can authorize three, decline one, and ask about the fifth. Each decision lands on the right line. The audit trail is in the RO itself. No "she said yes but I don't have it in writing."
- Per-line authorize / decline (not all-or-nothing)
- Finger signature on a canvas, stamped to the line
- Declines park on the vehicle record for 30/60/90 follow-up
- Owner + advisor get notified the second the response lands
Tokenized links that expire.
The link the customer taps is one-time and tokenized. The plain token never lives in the database. Only its hash. The link expires after the customer responds or after the configured window, whichever comes first. Same security model Pitlane uses for text-to-pay.
Customers never need an account. They never need a password. They tap the text, they see the items, they decide, they sign.
The owner gets notified the second the response lands.
Authorization or decline triggers an in-app notification to the owner and the advisor on the RO. Decline a $400 line and the recovery follow-up sequence kicks in 30 days later automatically. Authorize a $400 line and the tech sees the green check and keeps moving.
The whole loop. Find, send, sign, continue. Takes a customer about 30 seconds. The advisor doesn't pick up the phone once.
Runs on your shop's own number.
Pitlane owns the A2P 10DLC carrier registration and provisions a per-shop Twilio subaccount, so your shop sends from your own dedicated local number. The customer sees the shop name on every text. STOP and HELP work the way carrier rules require. You file no brand and deal with none of the carrier paperwork. The registration is Pitlane's and gets applied to every shop at onboarding.