SMS mid-job authorization
Authorize the extra work by text. No phone tag.
Authorization request from
Riverside Auto Service
Review and sign
Sandra Pruitt · 2019 Ford F-150
Requested work
Brake fluid flush
$74.00Fluid is dark, moisture at 3%
Wiper blades, pair
$34.00Streaking on the driver side
Tap each item to approve or decline
Your signature
Sign with your finger.
Your response has been sent.
The shop will be in touch about next steps.
Submitting authorizes the work marked approved.
Riverside Auto
nowKenji found two more things on your F-150. Tap to approve or decline each one.
Repair order
#1005Sandra Pruitt · 2019 Ford F-150
Texted to Sandra, waiting
1 of 2 approved, wipers declined. Signature on the line.
Half of the day a service advisor used to spend on the phone was spent re-explaining things the customer had already seen. Pitlane collapses that.
Half of the day a service advisor used to spend on the phone was spent re-explaining things the customer had already seen. Pitlane collapses that. The tech finds something on the job, adds the line, taps send. The customer sees the new items on their phone, taps authorize or decline on each one, signs with a finger. The RO updates. The tech keeps working.
~30 sec
Customer round-trip
Tokenized
One-time link, hash-only DB
Signed
Finger signature on the line
Per-line authorize or decline. With a signature.
The customer sees each new line with description, price, and Authorize / Decline buttons.
- Per-line authorize / decline (not all-or-nothing)
- Finger signature on a canvas, stamped to the line
- Declines park on the vehicle record with a PitCrew recovery draft ready
- Turn on owner alerts and a text hits your shop number the second the response lands
Tokenized links that expire.
The link the customer taps is one-time and tokenized.
A text hits your shop number the second the response lands.
Turn on owner alerts and every authorization or decline sends a text to your shop number with the tally of lines authorized.
Runs on your shop's own number.
Pitlane owns the A2P 10DLC carrier registration and provisions a per-shop Twilio subaccount, so your shop sends from your own dedicated local number.
How it works.
Tech finds the extra work, adds the line
Mid-job. The tech is under the car. Drops the new finding into the RO as a line with a price.
Send the request
One tap. Pitlane sends the SMS from the shop's own number with a tokenized link to a customer-facing approval page.
Customer authorizes, signs, work continues
Per-line buttons, finger signature on a canvas. The decision lands on the RO. The tech keeps going. The owner gets notified.
This runs on a 30-day free trial.
Every feature on this page is in the trial. No credit card, live in under 10 minutes.
Questions about sms mid-job authorization.
Does the customer need to install anything?
Is the signature legally binding?
What if the customer doesn't respond?
Related reading.
All articlesHow to Get Customers to Approve Repairs Faster (Without Being Pushy)
Slow approvals clog the bay and kill throughput. The playbook for shortening approval cycles from hours to minutes. By changing presentation.
OperationsFrom Phone Tag to Text: Modern Customer Communication for Repair Shops
Old-school shops lose customers to newer ones over how they communicate, not the quality of their work. What modern shop comms look like.
ComplianceSMS Compliance for Auto Shops: TCPA, A2P 10DLC, and What You Must Know Before You Text
A plain-English guide to the laws and carrier rules that govern texting customers. What's required, what's recommended, what gets you fined.
See it run before you decide anything.
The live shop has a morning’s work already in it. Poke around, then start free for 30 days. No card, no setup fee, no platform fee on payments.