Per-line authorize or decline. With a signature.
The customer sees each new line on the RO with the description, the price, and Authorize / Decline buttons. They can authorize three, decline one, and ask a question about the fifth. Each decision lands on the right line on the RO. Declines stay on the vehicle record so you can follow up later. Authorizations are signed with the customer's finger on a canvas. That signature lives on the line as proof the work was approved.
No phone tag. No "she said yes but I don't have it in writing." The audit trail is in the RO itself.
Tokenized links that expire.
The link the customer taps is one-time and tokenized. The plain token never lives in the database — only its hash. The link expires after the customer responds or after the configured window, whichever comes first. Same security model Pitlane uses for text-to-pay.
Customers never need an account. They never need a password. They tap the text, they see the items, they decide, they sign.
The owner gets notified the second the response lands.
Authorization or decline triggers an in-app notification to the owner and the advisor on the RO. Decline a $400 line and the recovery follow-up sequence kicks in 30 days later automatically. Authorize a $400 line and the tech sees the green check and keeps moving.
The whole loop — find, send, sign, continue — takes a customer about 30 seconds. The advisor doesn't pick up the phone once.
Runs on your shop's own number.
Pitlane registered a per-shop subaccount and a Sole Proprietor brand in the A2P 10DLC framework so your shop sends from your own dedicated number. The customer sees the shop name on every text. STOP and HELP work the way carrier rules require. You don't deal with any of the carrier paperwork — that registration is owned by Pitlane and applied to every shop at onboarding.