Your morning briefing, already written.
Every morning at 7 AM your shop gets a briefing — what's on the schedule today, what cars are in progress, who's overdue and ripe for a callback, which reviews from yesterday still need a reply, and the single highest-leverage action for the day. You read it with your first coffee.
The briefing is generated from your shop's actual data. It doesn't guess. It looks at what's scheduled, what's overdue, what's declined, and what's unanswered — and it tells you exactly where the money is today.
Review replies in your voice.
A 5-star review lands. PitCrew drafts a reply that references the specific service you did — not "Thanks for your feedback," but "So glad we got the fuel injectors cleaned up on the F-150." You read it, you adjust one word, you post. The whole thing takes 15 seconds instead of 5 minutes of staring at a blank reply box.
For 1-star reviews it's even better. PitCrew pulls the service record, reads the complaint, and drafts a reply that acknowledges the issue without admitting fault, offers a specific path forward, and sounds like a human — because you're the final approver.
Recovery messages for declined work.
Customer declined a $2,400 transmission service two months ago. PitCrew drafts the follow-up text with the right timing, the right tone, and a reason to come back now (winter's coming, or the recommended replacement window is closing, or you're running a promo). You approve, it sends.
Shops running PitCrew recovery typically recover 8–15% of declined ARO within a quarter — work that would otherwise just evaporate.
An in-app concierge (Pro plan).
On Pro, PitCrew opens as a chat panel in the app. Ask it anything about your shop — "Who hasn't been back in 6 months but was a $3,000+ lifetime customer?" — and it pulls the answer from your data. "Show me every vehicle with an open brake recommendation over $500." It answers. "Draft a win-back campaign for my top 20 lapsed customers." It writes it.
The chat has read-only access to your shop's data. It can't change anything without you. And nothing from the chat is used to train Anthropic's models — prompts are zero-retention.