Reviews & reputation
Reviews
How independent auto shops build a Google review flywheel. Two-hour timing, asking every job, and the math that gets shops to 400+ reviews a year.
Latest posts(5)
AI-Drafted Review Replies: How to Get the Tone Right
AI in 2026 is good at neutral and good at warm. It's bad at owner-personality unless you train it. The editing workflow that makes AI replies sound like you wrote them.
Yelp for Auto Shops. When It Still Matters
Yelp lost the search battle but still moves the needle in specific markets. When to care, when to ignore, and the free levers worth pulling.
How to Respond to a 1-Star Google Review
The instinct is to defend yourself. That makes it worse. Here's the structure of a review response that fixes the problem without fueling it.
Building a 5-Star Review Flywheel: Turn Every Visit Into a Google Review
A review flywheel compounds. More reviews means more customers means more reviews. The exact loop most shops skip, and how to build it.
How to Get More Google Reviews for Your Auto Repair Shop (Without Begging)
A step-by-step playbook to double or triple your Google review count in 90 days. Without feeling pushy or paying for fake reviews.