Reviews & follow-up

Get your Google review link into Pitlane

Paste your Google review link once and every review request routes customers straight to your Google page. Here's where to find the link and where it goes in Pitlane.

Send a review request (and let the automatic one run)

Ask a customer for a Google review, bundled with a recap of what you did and what's next. Every completed job also triggers an automatic ask about two hours after pickup.

Win back lapsed customers and declined work

Pitlane runs win-back campaigns at 90, 120, and 180 days, and can draft recovery messages for work a customer put off. The follow-up runs so you don't have to remember it.

Reply to reviews from the Reviews page

Every review lands on the Reviews page with your average and a star breakdown. Reply from there, and let PitCrew draft the reply for you to edit and send.

How the private feedback path catches unhappy customers

When a review request goes out, the customer rates you first. Happy customers get your Google link. An unhappy one also gets a private feedback form, so you hear it before it's public.