Reviews & follow-up
Win back lapsed customers and declined work
Pitlane runs win-back campaigns at 90, 120, and 180 days, and can draft recovery messages for work a customer put off. The follow-up runs so you don't have to remember it.
Your best customer is one you already have. Pitlane keeps two kinds of follow-up running in the background.
Win-backs on a schedule
When a customer goes quiet, Pitlane can reach out at 90, 120, and 180 days to bring them back. It's tied to the vehicle and its last visit, so the message can name the car instead of reading like a generic blast. Win-backs are on Growth and up.
Declined-work recovery
Every job leaves a trail of "not today" work: the tech flagged it, the customer passed. Pitlane remembers those items against the vehicle. On Pro, PitCrew can draft a recovery message for that specific declined line, in the customer's context, for you to review and send. You approve every word. Pitlane never texts a customer on its own.
The rule that makes it work
Lead with care, not a coupon. Name the car, name the exact item, give one real reason it matters now. A note that reads like the shop that already knows their vehicle lands. A discount blast gets deleted. Pitlane's drafts are built around that.
Declined items come from digital inspections and ROs, so the more you run those, the more the recovery engine has to work with.
See the feature