Reviews & follow-up
Reply to reviews from the Reviews page
Every review lands on the Reviews page with your average and a star breakdown. Reply from there, and let PitCrew draft the reply for you to edit and send.
Replying to reviews is how a rating turns into trust. The Reviews page is where you do it. Find it under Grow.
What's on the page
- Your average rating and total review count.
- A star-by-star breakdown, so you see the shape of your reputation at a glance.
- The reviews themselves, newest first.
Reply, with a draft to start from
Each review has a reply control. Tap it and PitCrew drafts a reply in your shop's voice, grounded in what the customer actually said. Edit it so it sounds like you, then send. You're never staring at a blank box.
Got a review from somewhere off-platform? Add it with Add review so your wall reflects the whole picture. Reviews flow in on their own after every job once your Google review link is saved.
See the feature