Texting & approvals
Text customers back and forth in one inbox
Every customer text in one threaded inbox, sent from your shop's own local number. Not a one-way blast. Reply, and the whole conversation stays with the customer's record.
Pitlane's texting is two-way. Customers text back, and it lands in your Inbox, threaded by customer, on your shop's own local number. Not a marketing blast that ignores replies.
- Open the Inbox. It's in the left rail. Unread threads surface first.
- Read the thread. Every text to and from that customer sits in one conversation, tied to their record and their vehicle. No guessing who "Maria with the Civic" is.
- Reply. Type and send. It goes out on your shop number, so the customer sees the same thread they've always seen.
Why one number matters
Estimates, reminders, review requests, and your replies all come from the same registered shop number. To the customer it's one trusted thread from the shop, not a different 800 number every time. That's the difference between a text they read and a text they delete.
Consent still applies here. A customer who texted STOP is opted out of automated messages. More on that.
See the feature