What Pitlane is, and what it isn't

Pitlane is the customer side of an independent auto repair shop, in one tool. You write the repair order with AI-suggested lines, get added work approved by text with a signature, take the payment, and then it runs the follow-up: review requests, win-backs, and service reminders. Around that sits a CRM built on vehicles and VINs, digital inspections, estimates, and two-way texting.

Close the job, and Pitlane handles every customer conversation that comes after.

What it isn't

It isn't your shop management system. Mitchell1, Tekmetric, and Shopware run the back office: labor guides, parts catalogs, accounting. Pitlane runs alongside those today. Two things are still on the roadmap before most shops drop their old system entirely: parts ordering and OEM labor times by VIN.

It also isn't a generic small-business CRM. It's built around the car, not a lead pipeline. Every customer is tied to their vehicle and its full service history.

The short version

• You do: close the job.
• Pitlane does: the RO, the text approval, the payment, the review ask, and the follow-up.

Most shops start Pitlane alongside their current system and move more of the day onto it as they go.