Set up service and mileage reminders

Reminders keep customers on their maintenance schedule without you keeping a spreadsheet of who's due.

Interval reminders

Service-interval reminders (like oil changes) seed from the mileage and work on the repair order. Once a job records the mileage, Pitlane knows roughly when that vehicle is due again and can remind the customer.

Editable templates

Pitlane ships eight starter templates: pre-winter, pre-summer, and back-to-school seasonal checks, an oil-change reminder, a tire-rotation reminder, a 90-day win-back, a review request, and a holiday special.

1. Open Settings then Message templates.
2. Click any template body to edit it. Change the greeting, the sign-off, anything that doesn't sound like your shop.
3. Variables like {{firstName}}, {{shopName}}, {{vehicleYear}}, {{vehicleMake}}, and {{vehicleModel}} fill in per customer when the message goes out.
4. Click + New template to add your own. Anything you'd send by hand can be a template.

Skip the coupon

The reminders that work read like a care note from the shop that knows the car, not a discount blast. Lead with the service and the specific vehicle. A coupon in every reminder just trains customers to wait for the next one.