Customers & vehicles
Everything on a customer's record
Open any customer to see their vehicles, full service history, text thread, and declined work. It's the whole relationship with that car in one place, built around the VIN.
Open a customer from Customers, or jump straight there with the command palette. Their record is the whole relationship in one screen.
What's on it
- Contact details, editable right there.
- Every vehicle tied to them, each with its own VIN.
- The full service history per car, so you see what's been done and when.
- The text thread, the same two-way conversation from your shop number.
- Declined work, whatever they've put off, ready for recovery later.
Built around the car
Pitlane's records hang off the vehicle and its VIN, not a lead pipeline. So when the same Civic comes back in three years on a different phone number, its history is still right there. That memory is the reason the follow-up can name the car instead of reading like a blast.
See the feature