How Pitlane keeps your shop's data private

Here's the honest list. No hand-waving.

Your data is isolated per shop

Tenant-owned data runs through a database layer that scopes queries to your shop. If a handler ever forgot to filter by shop, the layer adds the filter anyway. Isolation doesn't rest on a single line of code remembering to do it.

Encrypted at rest and in transit

The database encrypts data at rest. All web traffic is HTTPS-only and forced to modern TLS. Your Twilio texting credentials are encrypted before they're stored.

Auth you don't have to trust us with

Pitlane never stores your password. Sign-in is delegated to a dedicated auth provider that stores credentials with industry-standard hashing. You can sign in with email and password or with Google, and you can add two-factor sign-in.

AI that doesn't train on your data

PitCrew AI calls Anthropic's API. Per Anthropic's commercial API terms, the prompts and completions Pitlane sends aren't used to train Anthropic's models. Your customers, your RO notes, and your review-reply drafts don't become anyone's training set.

The infrastructure

Pitlane runs on SOC 2-aligned infrastructure. We don't sell your data and don't share it with advertisers.

Want to take your data with you or remove it entirely? Here's how to export or delete it.